FAQs

Frequently Asked Questions

Where is Valadezl Living based?

Valadezl Living is based in Lancaster, England.

Address:

9 Allandale Gardens
Lancaster
England
LA1 5JN
United Kingdom

How can I contact you?

You can contact us by email or phone:

Email: support@valadezliving.shop
Phone: +44 7427603104

For order-related questions, we recommend including your order number.

How long does delivery take?

Orders are normally processed within 1–3 business days.

Standard UK delivery takes approximately 5–8 business days after dispatch.

This means the estimated total time from placing your order to receiving it is approximately 6–11 business days.

Can I return my order?

Yes. We offer a 30-day return policy, subject to our Refund & Returns Policy and applicable UK consumer rights.

How do I request a return?

support@valadezliving.shop

Please include your order number and let us know that you would like to return your order.

We will provide the relevant return instructions.

When will I receive my refund?

Once your returned item has been received and approved, we aim to process your refund within 10 days.

Refunds are normally issued to the original payment method.

What if my item arrives damaged?

Please contact us as soon as possible at:

support@valadezliving.shop

Please provide your order number and photographs of the damaged product and packaging where possible.

What if I receive the wrong item?

We will review the issue and help arrange an appropriate solution.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

Email: support@valadezliving.shop

We cannot guarantee that an order can be cancelled once it has entered processing or has already been dispatched.

Your statutory cancellation rights remain unaffected.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment may be processed securely by third-party payment providers.

Can I track my order?

Where tracking is available, tracking information will be sent to the email address provided with your order after dispatch.

What should I do if my order is late?

First, check your tracking information if tracking is available.

If your order has passed the estimated delivery period, contact us at:

support@valadezliving.shop

Please provide your order number so we can investigate.

Do you ship internationally?

Shipping destinations and available delivery options are displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges where applicable.

Do I need an account to order?

You can complete your purchase using the checkout options available on our website.

An account may be available depending on the options enabled on our store.

Where can I find your store policies?

You can find our policies in the footer of our website, including:

Refund & Returns Policy
Shipping Policy
Terms & Conditions
Privacy Policy

If you have any other questions, please contact our support team.