Refund policy

Refund & Returns Policy

Last updated: 27 September 2026

At Valadezl Living, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy, subject to the conditions below and your statutory rights under UK consumer law.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return.

To start a return, please contact us at:

Email: support@valadezliving.shop
Phone: +44 7427603104

Please include your order number and the reason for your return.

Your statutory consumer rights remain unaffected.

2. Return Conditions

To be eligible for a return, the item should, where reasonably possible:

  • Be unused and in its original condition.

  • Be returned with its original packaging where applicable.

  • Include all accessories, parts and documentation supplied with the product.

  • Be securely packaged to prevent damage during return shipping.

You may inspect an item as you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, a deduction may apply where permitted by law.

3. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise does not conform to the contract, the customer is normally responsible for the direct cost of returning an item.

If the return is due to a fault, damage, incorrect item, or another issue for which we are responsible, please contact us before returning the product.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs or video where appropriate

  • Photographs of the packaging if the parcel arrived damaged

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Nothing in this policy limits your statutory rights.

5. Refunds

Once your return has been received and approved, we will process your refund within 10 days.

Refunds will normally be issued to the original payment method.

For eligible cancellations under UK consumer law, we will also comply with the applicable statutory refund requirements.

Where applicable, the refund will include the cost of the least expensive standard delivery option offered by us. Additional costs for an upgraded delivery service are generally not refundable.

6. Return Exceptions

Certain products may be excluded from return where a legal exception applies, including certain:

  • Personalised or custom-made products.

  • Goods liable to deteriorate or expire quickly.

  • Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

  • Other products subject to statutory exceptions.

Any applicable restriction will be communicated before purchase where required.

7. Exchanges

We do not guarantee exchanges for a different product, colour or size.

If you require a different item, you may return the original item where eligible and place a new order.

8. How to Start a Return

Please contact us before sending your return.

Valadezl Living
9 Allandale Gardens
Lancaster
England
LA1 5JN
United Kingdom

Email: support@valadezliving.shop
Phone: +44 7427603104

We will provide any additional return instructions applicable to your order.