Privacy policy

Privacy Policy

Last updated: 27 September 2026

At Valadezl Living, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Order information

  • Payment and transaction information

  • Customer service communications

  • IP address

  • Device and browser information

  • Website usage information

  • Marketing preferences

  • Information submitted through forms on our website

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.

  • Process payments.

  • Arrange delivery.

  • Provide customer support.

  • Respond to enquiries.

  • Process returns and refunds.

  • Communicate with you about your orders.

  • Prevent fraud and protect our website.

  • Improve our website and services.

  • Send marketing communications where legally permitted.

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

  • It is necessary to fulfil a contract with you.

  • It is necessary to comply with a legal obligation.

  • We have a legitimate business interest that does not override your rights.

  • You have provided consent where consent is required.

4. Payment Information

Payments may be processed by secure third-party payment providers.

We do not normally store your complete payment card details.

Payment providers may process your information according to their own privacy policies and security requirements.

5. Sharing Information

We may share relevant information with trusted service providers that help us operate our business, including:

  • Payment processors

  • Delivery and fulfilment providers

  • Ecommerce and website providers

  • Customer support providers

  • Email and marketing service providers

  • Analytics providers

  • Advertising providers where applicable

  • Professional advisers

  • Government authorities where legally required

We do not sell your personal information.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.

  • Remember preferences.

  • Understand website traffic.

  • Improve website performance.

  • Support marketing and advertising where applicable.

Where required by law, we will request your consent before using non-essential cookies.

7. Marketing

If you subscribe to our marketing communications, we may send you information about products, promotions and offers.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us.

Transactional emails, such as order confirmations and delivery updates, may still be sent when necessary.

8. Data Security

We use reasonable technical and organisational measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, fraud prevention and dispute-resolution requirements.

Different types of information may be retained for different periods.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact:

support@valadezliving.shop

11. Children's Privacy

Our website is not intentionally directed at children, and we do not knowingly collect children's personal information for marketing purposes.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable data protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal requirements change.

The latest version will always be published on this page.

14. Privacy Questions and Complaints

If you have a question or concern about how we handle your personal information, please contact us first:

support@valadezliving.shop

You may also have the right to complain to the UK's Information Commissioner's Office (ICO).

15. Contact Us

Valadezl Living

9 Allandale Gardens
Lancaster
England
LA1 5JN
United Kingdom

Email: support@valadezliving.shop
Phone: +44 7427603104